Frequently asked questions
Everything you need to know about Aūra softgels, orders and shipping. Can't find your answer? Our team is one message away.
Order & Shipping
Orders and shipping
How long does shipping take?
Orders are packed and shipped from our US warehouse within a few business days. Delivery inside the US typically takes 3 to 7 business days after shipping, depending on your location and the carrier.
How do I track my order?
As soon as your order ships you'll get an email with a tracking link. You can also enter your order number or tracking code on our Track Order page any time.
Do you offer free shipping?
Yes. Orders over $100 ship free within the US. Shipping options and rates for your address are always shown at checkout before you pay.
Can I change or cancel my order?
If your order hasn't shipped yet, message us right away with your order number and we'll do our best to update or cancel it before it leaves the warehouse. Once an order ships, it can't be changed, but it's still covered by our 30 day guarantee.
My package arrived damaged or something is missing.
We're sorry about that. Contact us with your order number and a photo of what arrived and we'll make it right with a replacement or refund.
Product & Safety
Product and safety
How do I take Aūra softgels?
Take one softgel daily with food and a full glass of water, or as directed by your healthcare professional. Full directions are printed on every pack.
Is it safe to take Aūra every day?
Aūra softgels are designed as a simple daily ritual at a sensible serving. As with any dietary supplement, talk to your healthcare professional before starting if you are pregnant, nursing, taking medication or have a medical condition.
Can I take more than one Aūra product together?
Many customers take two or three Aūra botanicals as part of their routine. Because everyone is different, we recommend checking with your healthcare professional before combining supplements.
Will the garlic softgels give me garlic breath?
No. Our garlic is aged and odorless, so you get the botanical without the smell or the burps.
Does oil of oregano burn?
Liquid oregano drops are known for their harsh burn. Our softgels deliver the oil in a smooth, easy to swallow capsule with no drops and no burn. If you have a sensitive stomach, take it with a meal.
Are Aūra softgels easy to swallow?
Yes. We chose a compact softgel format specifically so it goes down easily with water, with no aftertaste.
Quality & Ingredients
Quality and ingredients
What's in each softgel?
One botanical per pack and nothing else you don't need. Each product page lists the full ingredient panel, serving size and softgel ingredients.
Are your products tested?
Yes. Every batch is produced in a GMP certified facility and third party tested for purity and potency before it ships.
Are there fillers, artificial flavors or proprietary blends?
No fillers, no artificial flavors, no proprietary blends. What's on the label is exactly what's in the softgel.
Where are Aūra products made?
Our softgels are made in GMP certified facilities and shipped from our warehouse in the United States.
How should I store my softgels?
Keep the pouch sealed in a cool, dry place away from direct sunlight. The resealable pouch is designed to keep softgels fresh at home or in your travel bag.
Returns & Pricing
Returns and pricing
What is your return policy?
Every order is backed by a 30 day money back guarantee. If Aūra isn't for you, contact us with your order number within 30 days of delivery and we'll refund your purchase. Full details are on our Shipping & Returns page.
How long do refunds take?
Once your refund is approved, it's sent to your original payment method. Most banks post it within 5 to 10 business days.
How do the bundle discounts work?
Every pack is Buy 1, Get 1 Free. Larger bundles unlock a lower price per pack and the discount is applied automatically at checkout.
Do you offer subscriptions?
Not yet. Right now the best value is our multi pack bundles, which are discounted so you can stock up without a subscription.
Which payment methods do you accept?
We accept all major credit and debit cards plus the express payment options shown at checkout.