How can we help you?
Get answers to common questions, track your order, or reach our team directly. We're here for you.
Track your order
Waiting on your Aūra order?
Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.
Support
Reach out to our team
Have a question that isn't answered in our FAQs?
Send us a message
We'll get back to you by email, usually within 24 hours on business days.
Thanks, your message was sent. We'll reply by email shortly.
Email us
Prefer your own inbox? Email us directly and include your order number so we can help faster.
hello@tryauralabs.shopSupport hours
Monday to Friday, 9 AM to 5 PM Pacific. Messages sent outside these hours are answered the next business day.
Aura Labs · 895 Camino Del Sur, Goleta, CA 93117
Quick answers
Common questions
Where is my order?
Most orders are packed and shipped from our US warehouse within a few business days. As soon as it ships you'll get an email with a tracking link. You can also use the tracker above.
How does the 30 day money back guarantee work?
Try Aūra for 30 days. If it isn't for you, contact us with your order number within 30 days of delivery and we'll refund your purchase. See our Shipping & Returns page for details.
Can I change or cancel my order?
If your order hasn't shipped yet, reply to your confirmation email or message us right away and we'll do our best to update it before it leaves the warehouse.
How do I take Aūra softgels?
Take one softgel daily with food and a full glass of water, or as directed by your healthcare professional. Full directions are printed on every pack.